Head of Account Management

Head of Account Management

80

current job openings

30+

global offices

1,000+

people on board

What you will do:

  • hold responsibility for building and leading an Account Managers team;
  • ensure a high level of customer retention rate;
  • optimize campaigns in order to maximize profits for our clients;
  • develop the team to reach operational and financial targets;
  • maintain senior relationships with company’s accounts, influence client strategy and act as a leader in problem-solving in case of any significant issues;
  • create a deep understanding of the customer satisfaction across the team;
  • hold responsibility for reporting, forecasting, building and implementing processes;
  • implement tools for enhancing account management processes and provide comprehensive training for the team;
  • work closely with international HQ on developing strategic initiatives to increase customer satisfaction.

 

Requirements:

  • at least 5 years’ proven experience in direct client relationships in online performance media with minimum 2 years’ experience in people management;
  • previous experience in building and managing a team and experience with b2b accounts;
  • demonstrated track record of success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention;
  • strong analytical skills and excel / GA skills, with an ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results;
  • strong written and verbal communications skills ;
  • fluency in written and spoken English & Japanese;
  • self-motivator;
  • positive, can-do attitude;
  • operational and process oriented, organized with outstanding attention to detail.

We offer the chance to work:

  • in an engaging role in a new fast-growth project;
  • in a fully responsible, high potential position with our business in Japan;
  • with a chance to be a part of a team which shapes the future of online marketing globally;
  • unique opportunity to join creative, fast growing company in online advertising;
  • ability to work in a truly international environment and win the market with the best people;
  • opportunity for professional development and growth as we grow fast in the region;
  • Flexible work style: flex time & remote work available; 
  • attractive salary and a package of benefits.